VES HELP DESK
TELEPHONE HOTLINE - (636) 779-2050
8:00 a.m. to 5:00 p.m. (CST) Monday - Friday (excluding holidays)
- We Support Your In-House IT Staff
- We Provide Incident Management Control
- We Perform Front Line Support - Diagnostic through Resolution
When you call the VES Help Desk the phone is answered during business hours by a certified technician here in St. Louis, who will assess your needs, help you immediately, analyze your problem and assign an onsite engineer if further assistance is needed. Our Help Desk Customer Service Representatives have access to the information about your account and your system so they can intelligently discuss the issues concerning your situation and will know your history. They are trained to guide you through basic procedures and systems troubleshooting processes to help identify common problems before assigning a technician to address the issue. Our objective is to keep your service costs at a minimum.
ONLINE SUPPORT
vessupport@vessolutions.com
24 hours a day - 7 days a week
- For Less Urgent But More Technical Solutions
- For Routine Maintenance and Service Questions
You can also contact the VES Help Desk online for less urgent non-critical issues. Often the response will be later that same day or the next morning from the technician assigned to your account. Using the online service allows you to conveniently and accurately forward any pertinent data along with the request for support. This can make the communication process much clearer and you can obtain your instructions in writing for continued reference or assignment to staff.
REMOTE SUPPORT
24 hours a day - 7 days a week - 365 days a year
- Event Alarm Notification
- Proactive Monitoring
Network Monitoring and other ongoing support services are also available through remote support. Your system is monitored and many issues can be addressed by our technicians via remote assistance.
ASK ABOUT VES CARE PREPAID MANAGED SERVICES
All of the above services can be contracted for individually for a competitive fee or bundled as a part of our VES Care Prepaid Managed Services Package designed to help you budget your system support costs more easily.
