• Eliminate the need for multiple vendors to support your voice, data and hosting network.
• Minimize risk by eliminating poor communication between vendors, finger-pointing and product incompatibility.
• Increase productivity of staff/system resources by streamlining the entire voice, data and hosting servicing process.

EXPERIENCE

Since 2001 the experienced team at VES has maintained a continuous reputation for providing both the latest in leading voice and data vendor technology and unmatched overall system support for our clients’ total telephony and data needs.  The senior members of our staff are 25 year-plus veterans of the IT industry and all of our engineers are certified in their respective areas of expertise.

SERVICE - PRIORITY ONE

Whether it is engineering a totally new system through the VES DESIGN CENTER, or maximizing the capabilities of your existing legacy networks with our service program, VES CARE, our philosophy is always “Service - Priority One.”  Our objective is to minimize your downtime and simplify the overall process of managing and supporting your voice-data requirements by sharing our years of experience in the IT industry with you, becoming an integral part of your IT operations.  Our service reputation is unmatched in the industry and we pride ourselves on keeping it that way.

VES HELP DESK

When you call the VES Help Desk the phone is answered during business hours by a certified technician here in St. Louis, who will assess your needs, help you immediately, analyze your problem and assign an onsite engineer if further assistance is needed.  Our Help Desk Technicians have access to the information about your account and your system so they can intelligently discuss the issues concerning your situation and will know your history.  They are trained to guide you through basic procedures and systems troubleshooting processes to help identify common problems before assigning a technician to address the issue.  Our objective is to keep your service costs at a minimum.

VES CARE

VES Care is a propriety managed service solution which proactively monitors every aspect of your voice and/or data network operations.  This performance monitoring identifies and assesses potential problems before they can have an impact on your network, thus ensuring you of maximum productivity.  The VES Care Prepaid Managed Services Package is designed to put your mind at ease and help you budget your system support costs more easily.

VES DESIGN CENTER - NEW SYSTEMS

The VES Design Center, which offers the initial “No Obligation” site survey and analysis, was developed to provide a systematic process of giving our clients an opportunity to find out what state-of-the-art vendor solutions may be available to address their overall voice and data needs.  By using a design-build approach through the design center, your new system can be brought online in affordable phases utilizing all new equipment or integrating your legacy components into a comprehensive design if that is an appropriate option.  Since VES Solutions is a certified provider of a majority of the leading equipment vendors, you are assured of quality performance that matches our standard of service excellence.

LEGACY SUPPORT

Many of our customers start with us in a service-only capacity even though we did not provide the original equipment they are currently using.  The majority of our business comes from referrals and many of them service only of legacy systems like this.  However, with “Service - Priority One,” we know that one day those customers may need more and when they do, we know they will be able to tell the difference between us and a company that puts equipment first before service.  That’s why we developed VES CARE, our systems service agreement which our clients can subscribe to no matter who sold them their equipment.

TRAINING

Comprehensive training programs for all new system installations are always a part of our system/service design.  Our certified technical engineers become first-name-basis members of your in-house team, taking the time to train your staff in the latest system procedures and protocols, helping you to learn how to handle routine tasks that allow you to minimize your support costs and stretch departmental budgets.

OUR CLIENTS

St. Louis, Missouri based VES Solutions serves small and medium sized businesses and organizations throughout the Midwest in Missouri, Eastern Kansas and Southern Illinois. Our diverse client base includes educational institutions K-12 and higher education, financial institutions, insurance companies, the construction, healthcare, and transportation industries, as well as commercial and enterprise operations. Please view our customer testimonials and see why we are proud to post them here for you to review.